How do I choose which item I want?
All the choices will be made at the end of the campaign! Infact, once finished, we’ll send a survey through e-mail to every backer with all the choosable options. Fillling it out, you’ll be able to tell us all the items you want, according to your pledge, or even add more despite the campaign is already finished~
Last updated: March 07, 2024 09:02
When do I get charged?
You’ll be charged only after the campaign ends and not at the moment of the pledge!
Last updated: March 07, 2024 09:04
When are the items planned to be shipped?
We currently aim to start dispatching rewards by Fall 2024! This is only a rough estimate, delays should be expected~
Last updated: March 07, 2024 09:07
Will the goodies be available also after the campaign?
We will open a BK Preorder Store for a while for all those who missed the campaign! Also, any eventual leftover of each product will be listed on our shop quirkory.com, but with an higher price and only after we complete the fulfillment of the campaign’s rewards! However, we can’t guarantee how long they will be in stock.
Pledging is surely the best way to reserve your items!
Last updated: March 07, 2024 09:10
Why should I pledge?
If you participate in this campaign by pledging, you’re part of the creation of the goodies and you contribute bringing them to life! You’ll be the first to receive them with also a lower price! ૮꒰ ˶• ヮ •˶꒱ა ̖́-
Last updated: March 07, 2024 09:11
How does Early pledge levels work?
Early Bird tiers are special pledge levels that offer an exclusive freebie and a super discounted price to backers who support our project only in the first 48hrs from launch! There are many Early Bird tiers even in the Add-on section.
More related questions: Q: How much discount do I get with Early Bird tier? A: The discount varies depending on the pledge level and the original price of the item(s). However, you can expect to get a nice discount compared to the regular price. Just check each pledge level description to know more!
Q: Can I change my pledge level after the Early Bird period ends? A: Yes, you can change your pledge level anytime during the campaign as long as the campaign is still active. But you’ll loose all your Early Bird privileges!
Q: Can I get the Early Bird freebie if I miss the Early Bird period? A: No, the Early Bird freebie is exclusive to backers who pledge within the first 48hrs from launch. If you miss the Early Bird period, you can still back the project and get the regular rewards, but you won’t get the Early Bird freebie.
Last updated: March 07, 2024 09:13
Why is there no shipping price included?
Shipping rates are very fluctuating, especially in the latest year. We want to charge you only the closest amount as possible to the real fee, based on the actual weight of your package and on your Country when your rewards are about to be dispatched. Including shipping priorly instead, would not make this possible as it would be only our estimate based on the shipping rates of the moment. As said, prices fluctuates, but you can already get an idea of what the shipping costs would roughly be for you anyways, looking at the chart we included on the main campaign page! Please jus don’t manually add any shipping costs that you see in that chart to your pledge! Shipping will be calculated and charged always via BackerKit, but AFTER the campaign is over some time before we’ll ship the rewards out~
Last updated: March 07, 2024 09:13
How does the refund policy work for this campaign?
While we can’t offer refunds once the campaign has ended, we’ll do our best to help you out ASAP if your item arrives damaged or incorrect. We want to make sure you’re fully informed about our campaign before backing. Our buntastic products are definitely worth the wait, but please keep in mind that shipping delays can happen, especially for international orders. We ask that you only back this campaign if you’re willing to exercise a bit of patience and wait for your items to arrive. Once the campaign has ended, refunds cannot be given out, so please make sure you’re certain about your purchase before backing us. We appreciate your support and can’t wait to share our adorable bunnies with you!
And let’s be real, our cute and cuddly designs are totally worth the wait and potential shipping delays from Italy! So, let’s get hopping and make sure you’re 100% in love with your bunnies before backing this campaign or they’ll make you regret it 🔪{ @ᵕꈊᵕ@ }❀°。
Last updated: March 07, 2024 09:14
Are the timelines guaranteed?
As always, we’ll try hard to stay withtin the timeline we’ve scheduled, but delays are never far behind… especially with large campaigns and given that at the moment we’re still only two and we don’t have someone helping us with fulfilment, yet (but we’re still working to find more hoomans for help). Of course, though, when all the products will reach us, we’ll do our best to dispatch them as quickly as we can! We’ll let everyone know through updates if something changes or if delays occur as much as we can, in any case~
Last updated: March 07, 2024 09:15
Do you ship Worldwide?
Yes, of course! But please keep in mind that you may be responsible for any taxes or fees associated with getting your hands on our products as an overseas backer. We know it’s a bummer… we wish we could take care of it all for you, but unfortunately, it’s something out of our hands. We promise that our dragorgeous products are worth it though! So let’s not let import fees stand in our way of bringing more bb dragons into the world~
Last updated: March 07, 2024 09:17
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
What if I move or change my address?
You can edit your address yourself any time until we’ll be ready to dispatch the goodies out! Close to the ship out date, we’ll send a notification reminder to every backer before final locking addresses and stop allowing changes.
Last updated: May 28, 2024 02:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Refund policy
While we can't offer refunds once the campaign has ended, we'll do our best to help you out ASAP if your item arrives damaged or incorrect.
Delays & Timelines
We'll try hard to stay withtin the timeline we've scheduled, but it's difficult especially with large campaigns. So, please keep in mind that delays and slowdowns can always happen, especially for international orders. Please exercise a bit of patience and wait for your items to arrive.
Incorrect address
If an incorrect address is provided by you or if it's changed after the package is already dispatched, we're not responsible of sending it back for free or sending another one if it goes lost. You'll be notified via e-mail when will be about to lock addresses for good.
Import fees
If you're an overseas backer, you're responsible of import fees.
We appreciate your support!